FAQs
What is jewellery made of?
All our jewellery is made of 925 silver and semi precious stones. Our jewellery is gold plated with 24K gold. Some of our jewellery has an antique finish, which means it may appear faded and will look like heirloom pieces the more they are worn.
Should you wish to replace them, we are happy to help you achieve your desired look using different materials or finishes as per your requirement.
How can I pay for my order
Indian & International Credit & Debit cards can be used to pay online. Net banking is also an option for Indian orders.
Unfortunately cash on delivery is not an option currently.
Should you face any issues during this process you can email us at contact@zeynna.com
When will I get my order?
Based on the availability of the product, usually an order can take 2-4 weeks to reach your doorstep. Ready to ship products will reach you within 2 weeks.
Can I exchange or return my order?
All our products are handmade with love. Each piece is one of a kind. There may be a slight difference from the image you see on the website and there may be minor irregularities.
Since all stones are natural and semi-precious, there may be slight differences in size, shape and colour.
If your piece is incorrect or damaged, please send us a photo and a video of you unboxing the package within 3 days of you receiving the product.
Can I get a refund on my order?
As everything is made to order, we offer only exchanges and no refunds.





